LCS Coronavirus (COVID-19) Statement

Dawlish Head Office – Whilst the Coronavirus issues are ongoing, we are committed to ensuring the wellbeing of our clients and our staff. Following the government’s advice, we have decided, for the time being, to cease all non-essential office-based face to face appointments at our Dawlish Head Office until further notice. However, where absolutely necessary and, strictly by appointment only, we would be able to receive clients into our office. Where this is necessary, we would wear face masks and gloves and provide our client with the same protective equipment for the meeting.

LCS has a continuity plan where we have put measures in place to ensure all our staff can securely and efficiently access everything they need remotely working in their own home. We can also carry out web-based face to face appointments using WhatsApp, Zoom, Google meet or Skype to prevent our clients having to have a face to face appointment in these uncertain times. All our staff are fully aware of the management and containment measures we have taken to avoid the spread of Covid-19 and are updated on a regular basis.

Consultant Home Visits – Our area Consultants comply fully with our Coronavirus policy, they are also using web-based video conferencing for client appointments, keeping you and them safe. Where it is essential that they attend a face to face meeting with a client, this would normally be because the client did not have the ability to use or have an electronic meeting then the following procedures will be adhered to :
• They will carry alcohol-based hand sanitizer and wear gloves and a face mask
• They will introduce themselves politely but will be unlikely to offer to shake hands so that they avoid contact which protects our clients as well as our Consultants. No disrespect is implied or intended.
• You will be asked to hold the meeting in an area of your home where social distancing may be maintained.

Continuity of Services – In summary we can confirm that we are still able to offer and deliver our complete range of services as normal and that your confidentiality will be maintained.
Please do not hesitate to contact us should you require more information or need any reassurance of our continued commitment to our clients.